Delimit Support Portal

General 7

• Does Delimit have a file size limit?
• Can Delimit open and save Excel files?
• Is the free trial version of Delimit functionally the same as the paid version?
• Does Delimit run on Apple Mac?
• How can I run Delimit on a Mac?

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Purchase and Licensing 8

• Do you offer a money back guarantee?
• Do you offer perpetual (life-time) licenses?
• Do you offer longer duration licenses?
• Do your licenses automatically renew, will I be charged for another year automatically?
• My computer does not have Internet access, how can I activate my license?

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Issues and Errors 7

• All functions are grayed-out in Delimit, how do I enable the functions?
• On some large files Delimit will stall, hang or even crash. Is there a file size limit or what could be causing this issue?
• My antivirus is flagging Delimit as a threat or malware, how do I address this?
• "Object reference not set to an instance of an object", how do I address this error?
• "A significant number of non plain-text characters was detected in the file", how can I fix this?

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