Purchase and Licensing

Do you offer a money back guarantee?
Yes. A 30-day money back guarantee is offered on Yearly Plans, provided such were not subject to any credits, and on Permanent Licenses when the latter are ...
Thu, May 8, 2025 at 7:13 PM
Do you offer permanent (perpetual) licenses, which don't expire?
Yes, occasionally. You can go to our pricing page to see if such are currently on offer. That said, our primary license model is subscription based.
Thu, May 8, 2025 at 7:10 PM
Do you offer fixed term licenses of longer duration?
Yes, with certain limitations. Fixed term licenses do not automatically renew, once purchased and activated they are valid for a certain duration, like a ye...
Tue, Mar 11, 2025 at 12:47 AM
Do your licenses automatically renew, will I be charged for another month/year automatically?
Yes. Our subscription based licenses which are tied to a Monthly or Yearly Plan, automatically renew until canceled. Canceling a subscription means cancelin...
Thu, May 8, 2025 at 7:15 PM
My computer does not have Internet access, how can I activate my license?
You can activate your license key using either a 2nd computer that has Internet access or by contacting us. Please follow the instructions in our User Guide...
Thu, May 8, 2025 at 7:17 PM
Can I transfer my license to another computer and how do I do that?
Yes, you can transfer your license to another computer but you first need to deactivate your license from your current computer. Once deactivated you can ac...
Tue, Mar 11, 2025 at 12:12 AM
How can I find out on which computer(s) have I activated my license?
Go to our License Self Help page and click on 'Get License Information'.
Thu, May 8, 2025 at 7:20 PM
I forgot/lost my license activation key, how can I retrieve it?
Go to our License Self Help page and click on 'Email License Keys'.
Thu, May 8, 2025 at 7:20 PM